Please complete the attached complaint form, and return it along with corroborative documents and witness statement, when applicable.
Please be advised any information you provide may be subject to public disclosure. If an investigation into the matter is conducted,the information and findings are subject to public disclosure only after the investigation is completed. You are also advised the completed complaint form is a “government record” which the Department may be obligated to provide to anyone making a request pursuant to the Freedom of Information Law (FOIL).
The disposition of the complaint may take several months. Please understand the Department can only take formal action if it finds sufficient basis that the funeral firm and/or funeral director has violated Public Health Law and/or its implement regulations. If the completed investigation is referred to the Department’s Division of Legal Affairs, formal charges may be filed and the respondent would be given the opportunity to defend himself or herself. The process can take a considerable period of time.
If your complaint involves a dispute over fees, please be advised the Department regulates the disclosure of fees, but has no jurisdiction over the amount charged.
You will be notified in writing when the complaint investigation findings are finalized and the action, if any, taken by the Department.