The New York State Department of Health Bureau of Emergency Medical Services reviews and investigates complaints against individuals and agencies within the EMS system, in accordance with Article 30 of NYS Public  Health Law and 10NYCRR Part 800. A complaint may be made against any New York State certified EMS agency, EMS provider, EMS course sponsor, instructor or entity conducting a public function in accordance with New York Sanitary Code Part 18.

Important note: The Bureau of Emergency Medical Services does not have jurisdiction over EMS billing practices and therefore does not investigate billing complaints.

To the extent possible, each complaint received will be kept confidential. However, in order to investigate your complaint appropriately, it may be necessary to contact you. Providing your personal information will allow Bureau of EMS staff to contact you if necessary. Additionally, it may be necessary for Bureau of EMS staff to speak with, or receive statements from, witnesses, medical staff, or other involved parties.

In order to process your complaint in a timely manner, please:

• Type clearly

• Complete form in its entirety, including your contact information Include any names, organizations, and phone numbers with whom you have already filed a complaint

• Attach documents that support your concern