Completion of Course After the Scheduled Course End Date Students who have not completed all course requirements prior to the scheduled course ending date will be listed as ineligible to test on the end of course paperwork submitted by the course instructor to the Department. Ineligible students have one-year from the schedule course end date to complete all course requirements and schedule an examination. It is the student's responsibility to work with their instructor to complete all course requirements and complete a practical skills examination. Once completed, the instructor will upload the practical skills examination results to the Department portal and the student may register for the New York State Certification Examination. Students who do not complete the course requirements and certification examination after one-year will be required to retake the course. Rescheduling Examination Prior To The Test Date Students who are unable to attend a scheduled test date should contact PSI a lest 24 hours prior to the scheduled date and time to reschedule the examination. There will be no charge for a rescheduled examination as long as the student provides proper notification. Students who reschedule an examination less than 24 hours prior to the scheduled date and time of the examination will forfeit the examination fee and should follow the instructions for missed scheduled test date. Missed Scheduled Test Date Students who are not able to take the certification examination at the scheduled date and time, must notify PSI at least 24 hours prior to the scheduled certification examination. Students who are not present at the scheduled date and time of a certification examination without providing the required notification to PSI will be marked as absent and will forfeit the examination fee. Students marked absent from an examination will need to submit a registration for the New York State Certification Examination. It may take up to 10 business days to reset the students PSI account and allow scheduling of a new certificaiton examination. Retesting After Failed Attempt Retests due to failure are to be requested by emailing the DOH 4245 form and a copy of their failure results to ems.test.schedule@health.ny.gov. Please make sure the student is aware that pictures are not acceptable. The request needs to be in the form of an email with the documents attached. Pictures will not be accepted and deleted with no response to the student. Once these documents are received the student or the email the documents were received from will get a response; one of these three options:
Testing After Investigation Clearance Students who have not received a background investigation clearance letter prior to the scheduled course end date will be listed as ineligible to test on the end of course paperwork submitted by the course instructor to the Department. Ineligible students with a pending background investation will have one-year from the schduled course end date to submit all requested information to the Bureau of Emergency Medical Services and Trauam Systems Investigation Unit, complete a practical skills examination, and schedule a certification examination. It is the student's responsibility to work with their course instructor to schedule a practical skills examination once a background investigation clearance letter is received. Once completed, the instructor will upload the practical skills examination results to the Department portal and the student may register for the New York State Certification Examination.